What does ?phone support? mean in the realm of Internet hosting?
Although this isn't the keyaspect in order to recognize a trustworthy website hosting supplier from a bad one or a reseller from a real provider, having the option to call and speak with a live person is a sign that you aren't working with a one-person firm and that you will be able to reach someone when you're looking for support. The phone support for website hosting services may range from standard to dedicated, therefore the problems which can be resolved through a phone call differ depending on the particular provider. In most cases, these issues are simpler and include billing or first level tech issues because more complex tasks usually require a support ticket where both you and the system administrators can track what is going on with a given issue. Nevertheless, being able to call your provider can save you lots of time and efforts for the numerous small things that may eventually show up at the time you manage your web hosting account.
Phone Support in Website Hosting
We know that the option to consult with a live representative is rather important, that's why we have three support lines globally (Australia, USA and UK) and you're able to get in touch with us on the phone for fourteen hours every day. If you consider buying one of our website hosting plans
, for example, you're able to give us a call and find out more about our services prior to ordering to ensure that we match all of the system requirements for your web sites. After your purchase, you can call us about any sales and billing problems you may experience, or get any kind of general or basic tech information that you need. We've tried to find the optimal balance between telephone and ticket support, so for strictly technical issues you'll have to use our ticketing system, that will make it easier to follow the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server
packages that we supply include real-time phone support for fourteen hours a day. In case you are unsure which package is suitable for your web sites, you want to find out more about a package's features or you need any other information about our services, you have the option to call any of the local phone numbers which we have in the United States of America, Great Britain and Australia and our customer support agents will assist you. In case you currently own an account, you can contact us about sales and general issues, although we're usually able to help with numerous tech issues as well. For strictly technical issues you will have to take advantage of our built-in ticketing system where the correspondence between you and our tech support team will be in one place, which is the better option if the issue can take extra time to be solved or it has to be escalated to our sysadmins.