Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a 1–hour response warranty for each support ticket or e–mail that you send to the support staff. We’ll swiftly respond to all typical inquiries and forward the case to our admins if additional assistance is required. If you make use of our Optional Admin Services package, we will perform any of the included server administration services at a time that has been discussed with you beforehand.
A First–Class Client Support Service
- We will be online for you 24x7 to answer any queries that you may have connected with our Online Control Panel and any of the apps that we have preinstalled for you on the dedicated hosting server. In case you also require support tackling server administration procedures, you can take advantage of our Optional Admin Services package, which includes data backup hard drive storage space, Operating System updates every week, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services.
An Easy–to–Navigate Help Area
We have equipped our Online Control Panel with a comprehensive knowledgebase, which offers exhaustive explanations of all its features and functionalities. Moreover, we have prepared detailed video tutorials that will further teach you how to carry out a certain operation or resolve a regularly experienced issue. The educational articles and the tutorial videos are readily reachable from each section of the Online Control Panel through the Videos and Help buttons situated in the top right corner.