Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer service team is taught to instantly take care of all our website hosting plans users’ inquiries and guidance questions. Through our ticketing system, it will be possible to post your issue and a support team representative will most likely get back to you in less than max sixty minutes. In actual fact, practice has confirmed that the usual response period is Twenty minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us at any time necessary. Our team of employees will be online for you 24x7x365 to reply to all your issues and to handle any matter you will probably have. You are able to open a help and support ticket from the SoftNet Hosting Online Control Panel or drop an e–mail message at any time. Moreover, on working days, you can easily ring us or take advantage of the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has built–in a broad knowledge base into the Control Panel to assist you to get beneficial step–by–step recommendations any time. Each section of the Control Panel possesses its own contextual support area presenting a list of how–to articles. We have also made movies to supply you with a far better idea of precisely how to conduct any presented activity.