24/7 Customer Support
Learn more about what ‘customer support’ signifies in the web hosting community and about the different support forms.
The access to the customer and technical support that a website hosting company provides will tell you a lot for the services that they supply too. In the event that you're allowed to use just email messages or tickets, you have most probably come across a reseller and not the actual web hosting provider. If this is the case, you will probably have to wait for several days so as to get an issue resolved as your reseller may not be checking their communication regularly or they may have to get hold of the real hosting company for additional help. If the provider provides you with various ways of communication with fast response time that are available at any time, they're almost certainly the top provider, not a reseller. Which means that you will reap the benefits of well-timed assistance and top quality support because they'll have instant access to the servers where your account is. Regardless of the problem - technical or sales, it is always better to communicate with your web hosting company directly via your preferred method of communication.
24/7 Customer Support in Website Hosting
We acknowledge the importance of getting assistance in a timely manner, that's why our website hosting
services include 24/7 support along with several means of contact. If you do not have an account yet, you can easily call us or take advantage of our live chat and speak with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up buying a service which you cannot use. In case you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires further investigation. In contrast to the vast majority of suppliers out there today, we answer to all of the tickets within one hour, so you won't have to wait for an entire day. Our support services can be used day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you select, you can reap the benefits of our 24/7 technical support services even on public holidays. All your web sites will be available constantly and so will we. With a lot of communication options, you are able to choose the best method to get in touch with us and inquire about our solutions if you do not have an account yet, or request assistance in case you're already our customer. You can call us, have a chat with a live agent, send an email or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options have 1-hour answer time warranty, though it hardly ever takes over 20 min to receive assistance no matter the nature of the issue. With our customer and technical support services, we are available for you anytime you need us, not a couple of days afterwards.
24/7 Customer Support in Dedicated Servers
All of the dedicated server
packages that we offer feature 24/7 support through numerous methods of communication and with a one-hour maximum response time guarantee. In case you want to find out more about the plans or you have some billing or general questions, you are able to call one of the local numbers we have around the globe or you could use our live chat service and consult with a live representative. For entirely tech issues that require assistance from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email message, because all of these channels are more appropriate to keep track of a specific matter. The reply time for them rarely exceeds half an hour, therefore you can forget about waiting for a whole day to receive assistance. Our support service is available for all server-related issues, as well as the pre-installed software. If you need help with third-party applications, you can consider ordering the Managed Services upgrade that we supply with all packages.