In case you’ve bought a hosting plan and you have some questions with regards to a given feature/function, or in case you have chanced upon a certain problem and you require assistance, you should be able to contact the respective client care team. All web hosting providers deploy a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, due to the fact that the most effective way to resolve an issue most often is to post a ticket. This type of communication makes the replies exchanged by both parties simple to follow and allows the customer care staff representatives to escalate the issue in the event that, for instance, an admin must intervene. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you must have at least two separate accounts to get in touch with the technical support team and to actually administer the hosting space. Constantly switching from one account to the other can often be a headache, not to mention the fact that it takes a very long period of time for the vast majority of web hosting companies to respond to ticket requests.
Integrated Ticketing System in Website Hosting
The ticketing system that we are using for our website hosting plans isn’t separate from the web hosting account. It’s included in our fully featured Hepsia Control Panel and you will be able to access it whenever you want with only a couple of mouse clicks, without having to leave your hosting account. The ticketing system offers a quick-search field, so you can trace practically any support ticket that you’ve already opened, in case you need it. Also, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to solve a given problem before you actually open a ticket. The response time is no more than 60 minutes, which goes to say that you can get timely assistance at any given time and if our technical support staff suggests that you should do something inside your account, you can do it immediately without logging out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you have a semi-dedicated server account with us and you wish to contact our customer care team members, you will be able to post a ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different support platform as you’ll need to do with the vast majority of web hosting providers out there. Our integrated ticketing system will allow you to send a new ticket without difficulties and to look through older tickets using a smart search box. Additionally, you’ll be able to have a look at the applicable knowledge base articles that our system will present you with depending on the category that you pick for your new ticket. You can accomplish all of the abovementioned things without logging out of your Control Panel at any time, which means that if you encounter any obstacle or have a question, you can touch base with our support engineers and solve the issue in question in no more than 60 minutes through one single support platform.