A live chat is a real-time way of communication between a website hosting provider's support team and its clients. It is an efficient way to receive some information about the web hosting services or have some issue resolved because you're talking with a live representative. The benefits of using a live chat service rather than calling or opening a trouble ticket are the low chance of mistakes any time you exchange data such as usernames or domain names, the quicker response time because the communication is live as well as the fact that you do not have to stay on the chat all the time - you can do another thing while the representative investigates the issue involved. Furthermore, you can be a part of a live chat room from any computer that's connected to the web, avoiding the phone charges that you'll have to pay in case you're calling to another country.
Live Chat Support in Website Hosting
Together with the telephone and ticket support, our company provides live chat support too. You'll be able to contact us every day, which includes weekends and holidays, and we will give you more info about the website hosting plans
that we offer if you are not among our customers yet, or about general and billing questions if you already have a user profile. Though for solely tech issues you will have to open a ticket to our technical assistance team, since such matters will need additional time to be dealt with, you may still get in touch with us through our live chat for some technical info. To give you an example, we're able to help you set up an e-mail address in your email client or troubleshoot a number of problems, saving you plenty of time. Even when our phone lines are already off for the day, you can speak with a live person.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we provide with all our semi-dedicated plans
, you're able to get the replies for any questions you have or have a lot of problems taken care of rapidly. Our service is online every day, so you can speak to a representative even on holidays and weekends. If you are not sure which plan is better for your websites or if our hi-tech cloud hosting platform matches some system requirements, you can join our live chat before buying anything. If you are an active customer, you'll be able to obtain more details about billing issues, account settings as well as a number of common tech issues you may experience, for example in case you are unable to install an e-mail account in a client on your personal computer. The live chat can save you lots of time no matter where you are or when you get in touch with us.