If you’re a site owner, a problem could always emerge and it does not automatically need to be connected to the web hosting service. For instance, something could go wrong when you update a web application or some crucial data may be modified or erased incidentally. Irrespective of what the essence of the problem is, you’ll have to contact the respective tech support staff and ask them to retrieve a backup or to assist you in solving the problem that you’re struggling with. How timely they’ll do that will predetermine the length of time that your websites will be down. For particular websites such as community sites or e-stores, an oft-repeated downtime period too often means lost visitors and cash. Having said that, it’s pretty important to use the services of a company that offers not only a good help desk service, but also a fast one.
One-Hour Response Guarantee in Website Hosting
Our website hosting plans feature a 1-hour reply time guarantee, which goes to say that irrespective of what enquiry or issue you may have, we will always be there to lend you a hand. As a matter of fact, it rarely takes more than half an hour to get an issue solved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our customer service team members are available 24/7, even on official holidays and weekends, which goes to say that you’ll obtain timely assistance at any time. We know just how invaluable time can be, so by the time we reply to your e-mail or ticket, we will have probed into the matter and, in case we haven’t solved it, we will provide you with more details on what you have to do on your end – when the circumstances necessitate this. With our support services, you can rest assured that there will be somebody to help you out momentarily, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk team reps will be at your disposal all the time and they’ll reply to any ticket that you post from our web hosting Control Panel within no more than one hour. The ticket response time is guaranteed irrespective of whether you’ve got a general query regarding your semi-dedicated server or you face some challenge and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time it is, we will be there to lend you a hand, as we’re available 24/7/365 to cope with any general, billing or technical issue. If you get in touch with us about anything that is within our capability, we’ll solve it before we respond, which goes to say that you will not have to wait around for hours or even days while the problem persists. If there’s something that you have to do on your end, we will supply you with the required details – what workable solutions to try out, what steps to take, etc.